At Ghost Vapors, customer satisfaction is important to us, but due to the nature of our hemp-derived products, we maintain a strict no refunds policy. Please read the following carefully to understand our terms and conditions regarding refunds, returns, and cancellations.
Refund Policy:
- All Sales Are Final: Due to regulatory and safety concerns surrounding hemp products, all sales are final. Once an order is placed and confirmed, we are unable to issue refunds. Please ensure that you carefully review your cart, product descriptions, quantities, and shipping details before completing your purchase.
- Why No Refunds?: Hemp-derived products cannot be resold or returned due to the risk of contamination and the specific handling required for these items. This ensures the quality, safety, and integrity of our products for all customers.
Order Cancellation Policy:
- Cancellations During Processing: We understand that sometimes you may need to cancel an order. Cancellations are only allowed while the order is still processing. If your order has not yet been shipped, you may request a cancellation by contacting our customer service team immediately. Please include your order number to expedite the cancellation process.
- Cancellation Request Timeline: Orders typically move to processing as soon as payment is completed. We recommend reaching out as soon as possible if you need to cancel. Please note that once an order moves into the shipping phase, it can no longer be canceled.
- No Cancellations After Shipping: Once an order has been marked as shipped and leaves our facility, it is considered finalized, and no further changes, cancellations, or refunds will be accepted. You will receive a shipping confirmation with tracking details once your order has been shipped.
Damaged or Incorrect Orders:
While we do not offer refunds or returns, we do make exceptions for damaged, defective, or incorrect products. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photo evidence of the issue. We will review the case and, if appropriate, offer a replacement for the same product.
How to Cancel an Order:
To cancel an order that is still processing, please follow these steps:
- Contact Us: Email us at ghostvaporsusa@gmail.com or call 570-709-0446 with your order number as soon as possible. You can also reach us on our Live Chat during our “Hours of Operation”.
- Confirmation: Our customer service team will confirm if your order is still in the processing phase and can be canceled.
- Refund for Canceled Orders: If your order is successfully canceled before shipping, we will issue a refund to your original payment method within 7 Business Days.
Shipping Delays or Issues:
If your order has been marked as shipped and you experience delays due to the carrier or if your package is lost in transit, please contact the carrier directly using the tracking information provided. Unfortunately, we cannot cancel or refund orders in transit.
Contact Information:
For any questions regarding our refund and cancellation policy or to inquire about your order status, please reach out to our customer support team at:
Email: ghostvaporsusa@gmail.com
Phone: 570-709-0446
Hours of Operation:
MONDAY – FRIDAY | 8AM – 5PM
SATURDAY | 8AM – 12PM
SUNDAY – CLOSED
By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy. Thank you for choosing Ghost Vapors and understanding our commitment to product quality and safety.
