At Ghost Vapors, we take pride in offering high-quality hemp-derived products. However, due to the sensitive nature of these products and regulatory considerations, all sales are final, and we do not provide refunds. Please read the following policy carefully to understand our terms regarding returns and exchanges.

No Refunds or Returns:

  • Final Sale: Once an order has been placed and processed, it is considered final. We cannot offer refunds, returns, or exchanges on any products. We urge all customers to thoroughly review product details, quantities, and shipping information before confirming their purchase.
  • Why No Refunds?: Given the consumable nature of hemp products and industry regulations, it is not feasible to accept returns. This ensures the safety and integrity of our products, which must remain tamper-free and uncontaminated for our customers’ peace of mind.

Damaged, Defective, or Incorrect Items:

  • Damaged or Defective Products: If you receive an item that is damaged, defective, or otherwise unsatisfactory, please contact our customer service team within 7 days of receiving your order. To expedite the process, we will require clear photos of the damage or defect. Once verified, we will gladly offer a replacement of the same product at no additional cost.
  • Incorrect Orders: If you receive an incorrect product or the wrong item was shipped, please inform us within 7 days of delivery. We will correct the mistake by sending you the proper item promptly, at no cost to you.

Exclusions & Special Considerations:

  • Shipping Delays: Please note that we are not responsible for delays caused by the carrier once your order has been shipped. If your order is delayed, please check your tracking information for updates.
  • Refused/Undeliverable Packages: If a package is returned to us due to refusal of delivery or an incorrect address provided at checkout, we will not offer a refund. The customer is responsible for any reshipping fees if a new delivery attempt is requested.

How to Contact Us:

If you encounter any issues with your order, please contact our customer service team at ghostvaporsusa@gmail.com within 7 days of receiving your item. We will do our best to assist you with damaged or incorrect items but remind all customers that no refunds will be issued under any circumstances.

By making a purchase on our website, you acknowledge and agree to our No Refunds policy. Thank you for your understanding and support of Ghost Vapors. We strive to ensure the best possible experience for our customers with every order.